Outbound & Campaigns

Outbound Campaigns allow you to upload or enter a list of contacts and deploy your voice agents or specialized workers to dial them automatically.

Creating a Campaign

Navigate to the Phone tab in your dashboard, select Campaigns, and click New Campaign.
Configure the campaign fields:
- Campaign Name: A descriptive label.
- For Voice Agent: Select the custom agent or restaurant worker who will speak with the contacts.
- Caller ID Number: Select the outbound phone number from your active rented pool.
- Schedule Campaign: Toggle this to define a future date/time to start placing calls.

You can supply your contact list in one of two ways:

Add rows directly in the UI.

Details: Type the contact’s name and phone number (e.g. +1... or +234...).
Limit: Up to 5 manual contacts are allowed per campaign.

Upload a spreadsheet (.csv) containing your contact database (up to 5MB).

CSV Format: Ensure your columns include phone (with country code) and name (used by the agent for greetings). You can add custom columns (e.g. order_id) to inject dynamically into your agent prompts:
```
phone,name,order_id
+15550199,John Doe,59991
+23480312,Jane Smith,59992
```

Once a campaign is started, you can manage it in real time from the dashboard:

Pause / Resume: Temporarily stop dialing queue items or resume them.
Retry Failed Contacts: Click the Retry icon to launch a follow-up sub-campaign containing only contacts that were unreachable, busy, or failed.
Progress & Metrics: Track real-time completion percentages, successful calls, and failed dialing attempts.
View Logs: Inspect details for individual contacts, including call durations, status badges, and logs.

The speed of outbound dialing is determined by your organization’s concurrency limits:

Outbound dialing lines default to 1 active call at a time.
If you need to dial multiple contacts simultaneously, navigate to the Settings > Billing dashboard to add concurrent call slots to your subscription.